Terms and Conditions

Contact Details

The Christmas Shop, PO Box 3213, Romford RM3 3DH

Prices and Payment

All prices are in £ sterling. Please note that we are not currently registered for VAT.  Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details, stock availability and are ready to despatch your goods. We do not charge your credit or debit card until we dispatch your order.

Delivery

We deliver all products to destinations within the mainland UK and most products to worldwide destinations. We cannot guarantee delivery times but we aim to despatch orders on the day after receiving the order. UK orders are normally delivered within five working days of placing the order.

Please note that we we are unable to offer our enhanced 'next day delivery' service between 10th February and 5th March 2017.

Delivery Costs

The delivery costs for the UK are as follows:

Order value under £20 - delivery £3.99 Order value £20.00 to £49.99 - delivery £4.99. Order value over £50.00 - delivery FREE.  Delivery costs to all other destinations will be advised when order is placed. Please select the delivery option for your destination. 

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data is not accessible via internet. We keep this data in confidence according to our privacy policy.

Returns Policy

Faulty, Damaged or Incorrect Item/s

We make every effort to ensure that your order is delivered correctly.  If any of your items are received are faulty, damaged or incorrect, please notify us as soon as possible so we can rectify the problem. You have 14 days from the day you receive the goods to advise us. A refund or a product replacement will be processed as soon as possible once we have been advised of the problem.       

Unwanted Item/s

If you are a consumer (not a business customer) and your order was not delivered to a business address, you have the right to cancel either all or part of your order and return the products to us. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned.  In accordance with The Consumer Contracts Regulations 2013 (CCR), you must notify us of your intent to return the products within 14 days from the day after you receive your order. From this point all of the products must then be returned back to us within 14 days. The goods must be unused and in a perfect, complete and re-saleable condition (including original product packaging, labels and instruction).

You are responsible for both the cost of the return and the goods themselves whilst in transit until they reach us. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers. For your own protection, we suggest you use a secure despatch method which requires a signature upon delivery. Any alternative or replacement items required against a return will not be sent out until we receive the original goods back. The Christmas Shop is not accountable for any item lost whilst they are being returned. You will be responsible for the item/s until they reach us 

Within 14 days of receipt of your return you will be refunded for the amount paid for the goods. Please note no refunds will be given for the delivery cost of returning the unwanted goods to us. All refunds will be credited to the card account used for the original purchase..

If you are a business wishing to return items please contact us for advice on 020 7378 1998 or email us at sales@thechristmasshop.co.uk

Customer Service

Any complaints regarding the goods or services supplied should be made to:
The Christmas Shop, PO Box 3213, Romford RM3 3DH. Tel. 020 7378 1998.  email. sales@thechristmasshop.co.uk.  You can e-mail or write with your complaint. Our normal office hours are 10am - 5.30pm Monday - Friday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.